Privacy Policy

Welcome to the viva4d Privacy Policy. This document explains how viva4d ("we," "us," "our," or "the Company") collects, uses, stores, and protects the personal information of individuals ("you," "your," or "Member") who register for and use our online gaming platform accessible at viva4d.cam.

We respect your right to privacy and are committed to complying with applicable data protection laws and regulations. By creating an account or using any service on the viva4d platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform. Where there is a conflict between this Privacy Policy and the Terms & Conditions regarding data-related matters, this Privacy Policy shall prevail.

viva4d acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable privacy laws.

For any questions, requests, or concerns regarding the handling of your personal data, you may contact our Data Protection Officer using the contact details provided in section 15 of this Privacy Policy.

viva4d collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, and preferred username.
• Identity Verification (KYC) Data: Copies of government-issued identification documents (Indonesian National Identity Card / KTP, passport, or driver's licence / SIM), proof of address documents (utility bills, bank statements), and selfie photographs or video verification footage submitted during the KYC process.
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata; e-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history including deposits, withdrawals, wagers placed, and bonus redemptions.
• Communications: Records of your interactions with our customer support team via live chat, email, or any other support channel; feedback and survey responses; marketing preferences and communication consents.

3.2 Information Collected Automatically

• Device and Technical Data: IP address, device type and model, operating system version, browser type and version, screen resolution, language settings, time zone, and unique device identifiers.
• Usage Data: Pages viewed, features accessed, games played, bet amounts and outcomes, session duration, navigation paths through the platform, referral sources, and timestamps of all activities.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with territorial restrictions and to provide localized services.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies as described in section 10 of this Privacy Policy.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and game providers. This information is used to verify your identity, prevent fraudulent activity, and fulfill our legal obligations.

viva4d processes your personal information for the following purposes:

• Account Management: Creating and maintaining your member account, authenticating your identity on login, managing your account settings and preferences, and processing account closure requests.
• Service Delivery: Providing access to games, sports betting markets, live dealer tables, and togel (Indonesia's traditional numbers lottery) products; processing deposits and withdrawals; crediting bonuses and promotional offers; maintaining your balance and transaction history.
• Identity Verification (KYC): Verifying your age (21+ requirement), confirming your identity and residential address, validating payment method ownership, and preventing duplicate accounts in compliance with our Terms & Conditions.
• Payment Processing: Facilitating deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja; processing withdrawal requests to verified accounts; detecting and preventing payment fraud.
• Fraud Prevention and Security: Monitoring account activity for suspicious patterns, detecting bonus abuse and multi-accounting violations, preventing money laundering and other financial crimes, and protecting the platform from cyber threats.
• Customer Support: Responding to your inquiries via live chat and email, resolving technical issues and payment disputes, providing assistance with responsible gaming tools (deposit limits, self-exclusion, time-outs).
• Marketing and Communications: Sending promotional offers, bonus announcements, and platform updates via email or SMS (only with your prior consent); personalizing content and offers based on your gaming preferences and activity patterns.
• Legal and Regulatory Compliance: Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations; responding to lawful requests from government authorities and regulators; enforcing our Terms & Conditions.
• Analytics and Improvement: Analyzing platform performance, user behavior, and game popularity to improve service quality; conducting internal research and development; optimizing the mobile experience for devices commonly used by Indonesian players.

viva4d processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and viva4d (i.e., our Terms & Conditions), including account creation, transaction processing, game provision, and withdrawal fulfillment.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML requirements, age verification mandates, responsible gaming duties, and regulatory reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support quality assurance, business analytics, and network infrastructure optimization — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain data categories, such as sending marketing communications or using non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

viva4d does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

• Payment Service Providers: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) and payment gateway partners who process deposit and withdrawal transactions on our behalf.
• Game Providers: Licensed third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, and Spribe, who deliver the games and betting markets available on the platform and may process gameplay data to operate their services.
• KYC and Fraud Prevention Services: Identity verification agencies, credit reference bureaus, and fraud detection platforms that assist us in verifying your identity, assessing risk, and preventing fraudulent activity.
• Customer Support Partners: Third-party live chat and customer relationship management (CRM) platforms used to deliver 24/7 Indonesian-speaking support services.
• Technology and Infrastructure Providers: Cloud hosting providers, content delivery networks (CDN), database management services, and cybersecurity firms that support the technical operation and security of the viva4d platform.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, regulators, and courts when disclosure is required by law, court order, or other legal process; or when necessary to protect our rights, property, or safety, or those of our members or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy proceeding, your personal information may be transferred to a successor entity, provided the recipient agrees to honor this Privacy Policy.

All third-party service providers are required to maintain appropriate technical and organizational measures to protect your personal information and are contractually prohibited from using your data for any purpose other than providing services to viva4d.

viva4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus six (6) months following account closure or dormancy, to allow for the resolution of disputes, completion of pending transactions, and investigation of suspected rule violations.
• KYC Documentation: Retained for a minimum of five (5) years from the date of collection or account closure (whichever is later) to comply with anti-money laundering regulations and regulatory audit requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and financial reporting obligations under Indonesian law.
• Communications and Support Logs: Retained for two (2) years to ensure service quality, resolve escalated issues, and defend against legal claims.
• Marketing Consent Records: Retained until consent is withdrawn, plus an additional two (2) years to demonstrate compliance with marketing consent requirements.

Upon expiration of the applicable retention period, your personal information will be securely deleted or anonymized such that it can no longer be attributed to you.

viva4d implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest (including KYC documents and financial records) is encrypted using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis and is protected by role-based access controls (RBAC), multi-factor authentication (MFA), and regular access reviews.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS). Regular vulnerability assessments and penetration testing are conducted by independent security firms.
• Secure Data Centers: Personal information is stored in secure, geographically redundant data centers with physical access controls, 24/7 monitoring, and environmental safeguards.
• Incident Response: We maintain a documented data breach response plan to ensure rapid detection, containment, investigation, and notification in the event of a security incident affecting your personal information.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

Subject to applicable law, you have the following rights regarding your personal information:

• Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. Most account details can be updated directly via your account dashboard.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). This right is subject to legal retention obligations and legitimate grounds for continued processing.
• Right to Restriction: You may request that we limit the processing of your personal information in certain circumstances, such as while we investigate the accuracy of disputed data.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format for transmission to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in section 15. We will respond to your request within thirty (30) calendar days, or as otherwise required by applicable law. Certain requests may require identity verification to protect your information from unauthorized disclosure.

viva4d uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content.

What are cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and store information about your preferences and activity.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform, including authentication, session management, and security features. These cookies cannot be disabled without severely limiting platform functionality.
• Performance and Analytics Cookies: Collect anonymous data about how visitors use the platform, including pages visited, time spent on site, and navigation paths. This information helps us optimize performance and improve user experience.
• Functional Cookies: Remember your preferences (e.g., language settings, preferred payment methods) to provide a more personalized experience.
• Advertising and Marketing Cookies: Track your activity across the platform to deliver targeted promotional offers and measure the effectiveness of marketing campaigns. These cookies require your consent and can be disabled via your browser settings.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling certain cookies may impact platform functionality and your user experience.

The viva4d platform may contain links to third-party websites, applications, or services (e.g., game provider studios, payment processors, social media platforms). This Privacy Policy applies only to information collected by viva4d. We are not responsible for the privacy practices of third-party sites or services.

We encourage you to review the privacy policies of any third-party site you visit before providing personal information. viva4d does not endorse, control, or assume responsibility for the content, policies, or practices of third-party sites.

If we become aware that we have inadvertently collected personal information from an individual under the age of 21, we will take immediate steps to delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to viva4d should contact us immediately using the details in section 15.

viva4d primarily serves members located in Indonesia. However, some of our service providers and technology partners may be located in jurisdictions outside Indonesia, which may have data protection laws that differ from Indonesian law.

When we transfer your personal information to recipients in other countries, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by recognized data protection authorities.
• Transfers to countries recognized as providing an adequate level of data protection.
• Binding corporate rules and internal data transfer agreements within our corporate group.

By using the viva4d platform, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia under the safeguards described above.

viva4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the platform homepage.
• Sending an email notification to your registered email address.
• Displaying an in-platform notification upon your next login.

Material changes will take effect no sooner than fourteen (14) calendar days after notification is provided. Your continued use of the platform after the effective date constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the platform and may request account closure.

We recommend that you review this Privacy Policy periodically. The "Effective Date" at the top of this document indicates when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact the viva4d Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• General Support Email: [email protected]
• Live Chat: Available 24/7 within the platform for immediate assistance with privacy-related inquiries.

When contacting us regarding a data protection matter, please include your full name, registered username, and a detailed description of your request to help us respond efficiently.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions.